At Johnson String Instrument, we recognize that your musical experience is a top priority to you. As a result, the performance and quality of our products is a top priority to us. Our Johnson Guarantee ensures that you will be completely satisfied with your purchase.
Please be sure to inspect all items thoroughly upon receipt. Johnson String Instrument offers 14-day return policy for instruments and bows and a 30-day return policy for all other items starting from the date of purchase*. Items that you wish to return must include all original packaging, instructions, and components, and must be in like-new condition in order to receive a full refund. Incomplete returns will not be accepted.
International orders are not eligible for return or refund.
*Guitar family instruments and electric instruments may be returned in original condition within 30 days of the date of purchase.
Please note the following product-specific policies:
A refund will be issued via the original payment method used when the order was placed. Please allow 3-5 business days after we receive your items for your return to be processed.
If you suspect your package was damaged in shipping, please retain all packing materials, document the condition with pictures, and keep the item(s) packed. Please contact us immediately at 800-359-9351 and an associate will arrange to have the carrier inspect and pick up the package. Please note that damaged items without original shipping materials will not be considered for coverage by the carrier and are not eligible for return or refund.
If you believe that an item has been shipped in error, or that an item has a manufacturing defect, please contact us at 800-359-9351 as soon as possible to arrange an exchange.
Located in Newton, Massachusetts, Carriage House Violins is the instrument sales division of Johnson String Instrument.
Whether searching for a job, learning about the "Mozart Effect," looking for a summer music camp, or choosing the right instrument string, you need look no further.
A charitable foundation whose goal is to provide high-quality instruments to children who live in under-served communities and who are participating in El-Sistema-inspired programs in Massachusetts.
Information and helpful articles about the music and instruments we love.
Helpful "how to" videos and useful information about JSI and the products and services we offer.