Trade-In Policy
Johnson String Instrument ("JSI") and Carriage House Violins ("CHV") will accept instruments, bows, and rental outfits previously purchased from JSI or CHV for trade-in from the original purchaser. Trade-in credit may be used towards an instrument or bow, excluding consignments, of the kind that was originally purchased (violin, viola, or cello) and of equal or greater value.
Please note the following item-specific policies:
- Instruments and wooden bows purchased from JSI/CHV will be credited at 100% of the purchase price minus a reconditioning fee.
- Carbon fiber and composite bows purchased from JSI/CHV will be credited at 60% of the purchase price.
- Rental outfits purchased from JSI will be credited at 100% of the purchase price minus a reconditioning fee.* Rental outfits may only be traded for instruments or outfits being purchased at CHV and must contain all original outfit components.
*Any promotional rental credit applied at time of purchase will be deducted from the total trade-in credit.
Trade-in instruments, bows, and rental outfits in need of repair will be discounted accordingly. JSI/CHV will be the sole arbiter of all reconditioning fees, repair costs, and the final trade-in value. Electric instruments, fretted instruments, and student bows purchased from JSI are not eligible for trade-in. Trade-in credit may not be combined with rental credit towards a single purchase. Due to a change in federal law, we are no longer able to accept items with elephant ivory components in trade.
Please Note:
- Any instrument or bow (with the exception of electric instruments, fretted instruments and "student bows") purchased at Johnson's, whether online or in our shop, comes with the same guarantees and trade-up policies.
- Any returns made within 14 days of purchase will be honored with a full refund.
- Returns must be in original condition.
- Read all about our trade-in policy.
- If you would like to try instruments or bows in one of our sales showrooms, please contact our sales staff to schedule an appointment.
- To schedule an appointment or for more information, please contact our Sales Department at info@carriagehouseviolins.com or by phone at 617-262-0051. Please follow the prompts for instrument and bow sales.
Located in Newton, Massachusetts, Carriage House Violins is the instrument sales division of Johnson String Instrument.
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