Employment Opportunities

• Customer Service and Administrative Assistant
• Instrument Maintenance
• Office Associate, String Instrument Customer Service Team
• Quality Control Assistant – Cello
• Quality Control Assistant – Violin
• Rental Workshop Luthier
• Retail Associate, String Instrument Customer Service Team
• Shipping/Warehouse Associate

Title: Customer Service and Administrative Assistant

Department: CHV Office

Reports to: CHV Customer Service and Administrative Supervisor

Starting Salary: $20/hr

The Administrative Assistant performs a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to the supervisor and employees, assisting with daily office needs, and managing our company’s general administrative activities.

Key Responsibilities:

• Greets customers and visitors to the Newton Upper Falls storefront, providing a friendly and helpful first point of contact for the company
• Directs customers to appropriate departments within the Newton Upper Falls storefront and Carriage House Violins; acts as a liaison between customers and all departments of Johnson String Instrument
• Processes retail transactions through the use of a POS system using software specially developed for Johnson String Instrument
• Act as the point of contact for internal and external clients
• Answering and directing phone calls
• Organizes and prioritizes large volumes of information and calls
• Order office supplies and research new deals and suppliers
• Uses and maintains cash register that is counted at the end of each business day
• Maintains customer database using software specially developed for Johnson String Instrument
• Other duties assigned by the manager

Skills and Qualifications:

• Proficiency in violin, viola, cello, and/or double bass
• Outstanding customer service skills; minimum 6-12 months of customer service experience preferred
• Strong written and verbal communication skills
• Ability to multitask efficiently in a quick-paced environment
• Excellent organizational, problem-solving, and time management
• Proven ability to work independently and in a team environment
• Proficiency in Microsoft Word and Excel

Physical Job Requirements:

• This is a largely sedentary role; however, some filing is required
• May require the ability to lift files, open filing cabinets, and bend or stand as necessary
• Must be able to sit at a desk for extended periods of time; must be able to navigate throughout all areas of the office
• Must be able to have full use of wrists, hands, and fingers for extensive computer work and writing messages or notes as needed
• The person in this position frequently communicates with team members and customers. Must have the ability to communicate accurately and clearly both orally and in writing
• Ability to lift up to 15 pounds occasionally

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

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Instrument Maintenance

Based at: Rental Workshop, Waltham

Starting Pay: $19/hr

Job Description: 

The Instrument Maintenance employee cleans and performs basic repairs on stringed instruments including violins, violas, cellos, and/or basses at Johnson String Instrument, according to safety guidelines and shop efficiency standards to support the achievement of the business goals and objectives.

Key Responsibilities:

• Clean, polish, and perform maintenance and basic repairs on rental instruments as directed
• Inspect instruments for problems, replace or repair parts
• Operate and Maintain tools and equipment used to perform work
• Adhere to workshop standards for quality and productivity
• Comply with safety regulations and maintain clean and orderly work areas
• Other duties or projects assigned by the manager

Skills and Qualifications:

• Excellent attention to detail
• Experience in art or other crafts or trades involving hands-on fine detail orientation is preferred 
• Good interpersonal/communication skills 
• Good organizational skills
• Ability to multitask and switch gears quickly in a fast-paced environment
• Ability to focus amidst a busy shop
• Ability to work both individually/unsupervised and as part of a team

Physical Job Requirements:

• While performing the duties of this job, the employee is regularly required to talk and hear
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Able to sit for most of the day, but stand for periods of time 
• Able to occasionally climb stairs and step stools with instruments in hand
• Able to carry several instruments at a time
• Able to lift a violin or cello with clamps, possibly overhead
• Able to work with sharp tools
• Able to perform fine detail work
• Able to perform repetitive motions with hands, wrists, and arms

Work Environment:

This is a wood shop environment. The employee may be exposed to fumes or airborne particles. The noise level in the work environment and job site can occasionally be loud. Work in close proximity to other shop members. Some tools are individual, some are shared. Some work with machine tools is necessary. Controlled climate.

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Office Associate, String Instrument Customer Service Team

Johnson String Instrument is hiring an Office Associate to join our String Instrument Customer Service team.

Our company is a family-owned business dedicated to the rental and sales of high-quality string instruments. In operation for over forty years, we take great pride in our precision rental instrument set-ups. Our staff is hard-working, and very friendly. Are you detail-oriented, organized, and focused? JSI wants you to join our team!

Johnson String Instrument is a large family-owned music instrument retailer that provides high-quality musical instruments and accessories to talented musicians of all levels.

Key Responsibilities:

The office associate is responsible for providing the highest level of customer service to ensure the customer has the best experience possible. As the first point of contact, the office associate will answer customer inquiries and follow-up on action items with other departments to see tasks through to completion.

In addition, the office associate is responsible to perform a variety of administrative duties including, but not limited to:

• Registration for rental instruments, including phone interaction with students, teachers, and parents of rental participants.
• Take product orders, including strings, sheet music, cases, and accessories.
• Answer telephone calls, webchats, and emails- screening and routing to appropriate staff as necessary.
• Various clerical duties such as filing, mailing, organizing, and processing returned items.
• Participate in regularly scheduled staff meetings and ongoing training regarding products and policies.
• Assist with special projects and perform other related duties as directed or required

Qualifications:

• Stringed instrument and/or classical music background strongly preferred
• Music degree preferred
• Effective verbal and written communication
• Able to multitask on time-sensitive projects
• Attention to detail, especially through documentation
• Thrive in a fast-paced, flexible work environment
• Sense of humor strongly encouraged
• Basic computer skills required
• Saturdays are required

Benefits:

• Medical Benefits including Health, Dental and Vision Insurance.
• Health Care FSA and Dependent Care FSA
• 401(k) with company matching
• Long-Term Disability Insurance

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.

Pay: From $19.00 per hour

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Quality Control Assistant – Cello

Reports to: Rental Fulfillment Manager

Location: Rental Workshop, Waltham

Starting Salary: $19/hr

Job Description:

The Quality Control Assistant inspects and play-checks cellos at Johnson String Instrument according to safety guidelines and shop efficiency standards to support the achievement of the business goals and objectives.

Key Responsibilities:

• Inspect and play check rental cellos for structural integrity and sound quality
• Make minor adjustments to instruments as they are checked
• Re-route instruments back to cleaners or luthiers as needed, for further adjustment
• Communicate any issues regarding cleaners’ performance to the manager
• Train new cleaners to clean instruments
• Manage and assess monthly needs for the workshop’s supply of strings, tailpieces, and chinrests
• Select instruments and prepare paperwork for shipping or delivery
• Clean instruments, as needed
• Adhere to workshop standards for quality and productivity
• Comply with safety regulations and maintain clean and orderly work areas
• Various administrative and organizational projects/tasks as needed
• Other duties assigned by the manager

Skills and Qualifications:

• Advanced level of cello playing skills 
• Strong attention to detail 
• Excellent interpersonal/communication skills
• Excellent organizational skills
• Able to work largely unsupervised, as well as part of a team
• Able to multitask and switch gears quickly in a fast-paced environment
• Able to focus amidst a busy shop
• Able to perform repetitive motions with hands, wrists, and arms

Physical Job Requirements:

• While performing the duties of this job, the employee is regularly required to talk and hear
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Able to sit for most of the day, but stand intermittently
• Able to play instruments for several hours a day
• Able to occasionally climb step stools with instruments in hand
• Able to carry several instruments at a time
• Able to work with sharp tools
• Able to perform fine-detail work

Work Environment:

This is a wood shop environment. The employee may be exposed to fumes or airborne particles. The noise level in the work environment and job site can occasionally be loud. Work in close proximity to other shop members. Some tools are individual, some are shared. Some work with machine tools is necessary. Controlled climate.

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Quality Control Assistant – Violin

Reports to: Rental Fulfillment Manager

Location: Rental Workshop, Waltham

Starting Salary: $19/hr

Job Description:

The Quality Control Assistant inspects and play-checks stringed instruments including violins and violas at Johnson String Instrument, according to safety guidelines and shop efficiency standards to support the achievement of the business goals and objectives.

Key Responsibilities:

• Inspect and play check rental violins and violas for structural integrity and sound quality
• Make minor adjustments to instruments as they are checked
• Re-route instruments back to cleaners or luthiers as needed, for further adjustment
• Communicate any issues regarding cleaners’ performance to the manager
• Train new cleaners to clean instruments
• Manage and assess monthly needs for the workshop’s supply of strings, tailpieces, and chinrests
• Select instruments and prepare paperwork for shipping or delivery
• Clean instruments, as needed
• Adhere to workshop standards for quality and productivity
• Comply with safety regulations and maintain clean and orderly work areas
• Various administrative and organizational projects/tasks as needed
• Other duties assigned by the manager

Skills and Qualification:

• Advanced level of violin playing skills required (college level)
• Teaching experience preferred
• Strong attention to detail
• Excellent interpersonal/communication skills
• Excellent organizational skills
• Able to work largely unsupervised, as well as part of a team
• Able to multitask and switch gears quickly in a fast-paced environment
• Able to focus amidst a busy shop
• Able to perform repetitive motions with hands, wrists, and arms

Physical Job Requirements:

• While performing the duties of this job, the employee is regularly required to talk and hear
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Able to sit for most of the day, but stand intermittently
• Able to play instruments for several hours a day
• Able to occasionally climb step stools with instruments in hand
• Able to carry several instruments at a time
• Able to work with sharp tools
• Able to perform fine-detail work

Work Environment:

This is a wood shop environment. The employee may be exposed to fumes or airborne particles. The noise level in the work environment and job site can occasionally be loud. Work in close proximity to other shop members. Some tools are individual, some are shared. Some work with machine tools is necessary. Controlled climate.

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Rental Workshop Luthier

Our company is a family owned business dedicated to the rental and sales of high quality string instruments. In operation for over forty years, we take great pride in our precision rental set-ups. Our staff is hard working, team-oriented, and very friendly. Come join our team!

Job Description:

We are currently looking for a full time luthier to assist with the maintenance of our rental instrument inventory. This includes set up and repair of all rental violins, violas and cellos.

Qualifications:

Repair, set-up or making experience with bowed string instruments strongly preferred; other job experience requiring woodworking skills or fine detail orientation may be considered. Quick and accurate work is expected, as we are a high-volume shop with high standards. Tremendous attention to detail and ability to focus amidst a busy shop are essential!

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to talk and hear.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Able to perform repetitive motions with hands, wrists, and arms
• Able to perform fine detail work
• Able to sit for most of the day, but stand for periods of time
• Able to carry multiple instruments at a time, and able to lift and/or move items over 25 pounds
• Able to climb stairs, ladders, step stools with instruments in hand
• Able to lift a violin or cello with clamps, possibly over head
• Able to work with machines (bandsaws, sanders, grinders) and sharp tools

40 hrs/wk., Monday-Friday, daytime.

Benefits package includes health, dental, retirement savings with company match, and paid time off including vacation accruals.

Starting rate is $20/hour, with potential for growth within the department and the company.

Background check will be required.

Pay: From $20.00 per hour

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Retail Associate, String Instrument Customer Service Team

Are you a string player? Does the opportunity to spread the joy of music excite you? Johnson String Instrument is looking for a friendly Retail Associate with excellent people skills to join our customer-facing Retail Store team. Our storefront is a vibrant place where we assist string players of all levels, from beginners to professionals. Recognized for our commitment to personal service, Johnson String Instrument is dedicated to bringing the empowerment and pleasure of music to all. Our team is comprised of musicians who enjoy working together and helping people on their musical journeys.

Key Responsibilities:

• Assisting with registration for rental instruments, including instrument fitting and selection
• Retail sales of accessories, sheet music, and student instruments; making product recommendations, giving knowledgeable answers to customer inquiries
• Processing POS transactions using a cash register and software designed for Johnson String Instrument
• Merchandising, creating product displays, and overall maintenance of the storefront
• Participate in ongoing training regarding products and policies
• Assist with special projects and perform other related duties as directed or required

Full-time: 40hrs/wk, Saturdays required. Applicants should be prepared to have availability for all business hours.

Part-time: Less than 40hrs/wk, Saturdays required. Applicants should be prepared to have availability for all business hours.

Applicants must have availability during our busiest seasons: September, June, and mid-November through January 2nd.

Qualifications:

• Plays a string instrument (violin, viola, cello, and/or double bass)
• Music degree strongly preferred
• Professional demeanor
• Friendly, outgoing personality; enjoys helping others
• Ability to work well in a team
• Self-motivated; thrive in a fast-paced work environment
• Effective verbal and written communication skills. Must be a patient, courteous listener, able to show empathy
• Ability to multitask on time-sensitive projects
• Basic computer skills required
• Sense of humor strongly encouraged
• Retail/sales experience preferred
• Saturday availability required (9 AM - 5 PM)

Benefits (Full-Time):

• Medical Benefits including Health, Dental and Vision Insurance.
• Health Care FSA and Dependent Care FSA
• 401(k) with company matching
• Long-Term Disability Insurance

Physical Job Requirements:

This is an active role; Employees spend shifts standing, walking around, and using stairs. Must be comfortable standing for up to 4 hours at a time, and have the ability to lift books, products, and instruments (up to 25 lbs).

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.

Pay: From $19.00 per hour

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Shipping/Warehouse Associate

Johnson String Instrument is hiring a Shipping Warehouse Associate!

Are you a detail-oriented individual with excellent communication skills that wants to work with a fun group of people? Are you a motivated, self-starter with effective time management skills? JSI wants you to join our team!

Johnson String is a large family-owned company that provides high-quality stringed instruments and accessories to talented musicians of all levels. In business since 1976, Johnson’s services are some of the most comprehensive in the country, including our highly-regarded rental program, teacher services, and extensive sales collection.

Our staff is passionate, talented, and committed to teamwork, quality and top-notch customer service.

As a Shipper in our climate-controlled Waltham, MA fulfillment center and warehouse, you will join our fantastic team to provide high-level service to our clients nation-wide.

Main Responsibilities:

• Carefully pack violins, violas, and cellos (including rental instruments and high-end sales instruments)
• Pick, verify and pack accessories, sheet music, and other related equipment
• Process outgoing shipments for UPS and USPS using company software
• Monitor 3rd party web order fulfillment
• Assist in maintaining and organizing shipping/receiving department and warehouse

Required Qualifications:

• Exceptional eye for detail and strong communication skills
• Solid computer skills with ability to learn new software
• Adaptable and able to work well in a fast-paced environment
• Able to work with others on a team
• Self-motivated with a drive to stay productive
• Able to lift up to 75 lbs. and stand for extended lengths of time

* Must have valid driver’s license, clean driving record, and ability to drive a cargo van (may occasionally be required to use company van)

* Must have High School Diploma or GED

Previous experience in a warehouse-related setting is a plus, but we are willing to train the right hard-working person with a keen eye for detail!

Schedule:

• 40 hours: Monday-Friday, 9am-5pm
• Overtime and occasional weekends are required during busy seasons (back-to-school and holidays)

Benefits:

• Health, Dental and Vision insurance
• Retirement plan 401k with company matching
• Paid time off including sick and vacation time
• Long-Term Disability Insurance
• Voluntary (employee-paid) benefits also available

Please submit a resume to be considered for this position!

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Pay: From $19.00 per hour

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Johnson String Instrument is an equal opportunity employer.

Please forward all résumés and cover letters to: hires@johnsonstring.com

Johnson String Instrument
1029 Chestnut Street
Newton Upper Falls, MA 02464
info@johnsonstring.com
Fax: 617. 527. 2684