Employment Opportunities

Educational Representative

Reports to: Vice President
Location: JSI Waltham
Schedule: Full Time
Classification: Hourly, Non-Exempt
Pay Range: $21–$26/hour

Job Description:

The Educational Representative manages an assigned territory of school music programs, serving as the primary relationship manager for educators while coordinating rental services, operational support, and business development throughout the territory. This role combines outside sales, customer service, and operational support to strengthen partnerships with educators while supporting Johnson String Instrument’s rental program. The Educational Representative is responsible for developing new relationships, maintaining existing school accounts, coordinating rental events, and ensuring a high level of service for schools, students, and families. This position requires regular travel to schools and rental events and requires the employee to operate company vehicles as part of the role.

Key Responsibilities:

Territory Development and School Partnerships

• Provide rental services and ongoing support to an assigned territory of school music programs.
• Maintain and develop a regular school visit schedule for rental service, educator meetings, and customer support.
• Develop and strengthen relationships with music educators, administrators, and prospective school partners.
• Expand the company’s presence by identifying and developing new school relationships.

Rental Program Operations

• Organize and participate in rental events, including scheduling, staffing, and estimating event needs.
• Process rental instrument transactions, institutional sales, and repair requests.
• Assist with instrument recruiting and sizing for violin, viola, cello, and double bass rentals.
• Maintain accurate documentation and follow established operational procedures.
• Coordinate instrument exchanges, repairs, and replacement needs for assigned schools.
• Ensure timely follow up on rental, repair, and institutional requests.
• Maintain accurate customer and school records within company systems.

General Operations and Team Support

• Collaborate with School Services Team colleagues, Rental Workshop, Fulfillment, and Retail teams to support customer needs.
• Communicate proactively regarding territory activity, customer concerns, and operational issues.
• Plan and prioritize daily and seasonal activities to effectively support assigned schools and meet departmental objectives.
• Participate in training and continuous process improvement initiatives.
• Seasonal overtime is required, particularly during the Back to School season.
• Occasional overnight travel may be required.
• Perform additional tasks or responsibilities as needed to support departmental and organizational needs.

Corporate Social Responsibilities:

• Promote a respectful and inclusive work environment through communication, collaboration, and teamwork.
• Demonstrate professionalism, accountability, reliability, and sound judgment.
• Maintain confidentiality when handling customer and company information.
• Participate in team meetings, training, and organizational initiatives.
• Contribute to a workplace culture where colleagues and customers feel valued and supported.
• Communicate in a timely and proactive manner, including sharing updates, raising questions, and identifying barriers to completing work.
• Uphold ethical standards and organizational values in all interactions and decision-making.

Physical Work Environment:

• Travel regularly to schools throughout the assigned territory.
• Load, unload, and transport rental instruments and event materials.
• Operate company vehicles, including up to 20 foot vans.
• Stand, walk, lift, bend, and carry instruments throughout the workday.
• Load and unload company vehicles for school visits and rental events.
• Work both independently and collaboratively with customers and internal departments.

This is a full-time, hourly, non-exempt position and is eligible for overtime in accordance with applicable wage and hour laws. Seasonal overtime is required, particularly during the Back-to-School season.

Shipping Warehouse Associate

Reports to: Shipping Supervisor
Location: JSI Waltham
Pay Range: $19–$23/hour

Job Description:

The Shipping Warehouse Associate picks, prepares, and processes items for shipment while meeting quality and productivity standards.

Key Responsibilities:

• Pick, verify, and pack ecommerce orders for customers, including accessories, print, and instruments.
• Process outgoing FedEx and USPS shipments using company software.
• Pack and process rental instruments and bows, as well as approval-sale instruments and bows.
• Monitor third-party web-order fulfillment requirements, including Amazon and eBay.
• Resolve misshipment issues and perform computer functions needed to track product shipments.
• Learn about a wide variety of products and answer customer service representative questions.
• Organize and move back stock as needed.
• Maintain a clean, orderly work area and equipment, and follow prescribed safety regulations.
• Assist with warehouse facilities maintenance and maintain the appearance of the shipping area.
• Assist and cross-train in the Receiving Department.
• Perform other duties as directed by the Shipping Supervisor and Warehouse Manager.

Skills and Qualifications:

• High school education and at least one year of warehouse-related shipping experience.
• A valid driver’s license and good driving record.
• Ability to read and write English, follow verbal instructions, and perform simple math.
• Professional, detail-oriented, self-motivated, and productive approach to work.
• Solid computer skills and the ability to learn new software.
• Ability to work well in a team, with excellent writing and communication skills.

Physical Job Requirements:

• Close, distance, color, peripheral, and depth vision, plus the ability to adjust focus.
• Ability to stand, walk, bend, kneel, stoop, crouch, crawl, and climb throughout the day.
• Ability to lift boxes, products, and instruments up to 75 pounds, including bending and lifting overhead.
• Comfort standing for up to four hours at a time.

Work Environment:

This position operates in a warehouse environment using standard equipment such as box cutters, pallet jacks, bar code scanners, two-wheelers, rolling stairs or step stools, computers, phones, photocopiers, and printers. Work takes place indoors and outdoors in varying temperatures. The employee may be required to drive company vans.