**Attention local customers: Our Newton location is open for curbside pickup only. Select "curbside pickup" as the shipping method in checkout.**

Employment Opportunities

Customer Service Associate

$500 Signing Bonus! (* bonus to be paid after 90 days of employment*)

Johnson String Instrument is hiring an Customer Service Associate to join our fantastic customer service team in Waltham, MA!

In operation for over forty years, our company is a family-owned business dedicated to the rental and sales of high-quality string instruments for musicians of all levels. Our staff is hard-working, and very friendly. Are you detail-oriented, organized, and focused? JSI wants you to join our team!

Key Responsibilities:

The customer service associate is responsible for providing the highest level of customer service to ensure the customer has the best experience possible. As the first point of contact, the customer service associate will answer customer inquiries and follow-up on action items with other departments to see tasks through to completion.

In addition, the customer service associate is responsible to perform a variety of administrative duties including, but not limited to:

  • Registration for rental instruments, including phone interaction with students, teachers, and parents of rental participants.
  • Take product orders, including strings, sheet music, cases, and accessories.
  • Answer telephone calls, webchats, and emails- screening and routing to appropriate staff as necessary.
  • Various clerical duties such as filing, mailing, organizing, and processing returned items.
  • Participate in regularly scheduled staff meetings and ongoing training regarding products and policies.
  • Assist with special projects and perform other related duties as directed or required


  • Stringed instrument and/or classical music background strongly preferred
  • Effective verbal and written communication
  • Able to multitask on time-sensitive projects
  • Attention to detail, especially through documentation
  • Thrive in a fast-paced work environment
  • Basic computer skills required
  • Saturdays are required


  • Medical Benefits including Health, Dental and Vision Insurance.
  • Health Care FSA and Dependent Care FSA
  • 401(k) with company matching
  • Long-Term Disability Insurance

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.

Please send resume and cover letter to hires@johnsonstring.com

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Rental Workshop Luthier

Our company is a family owned business dedicated to the rental and sales of high quality string instruments. In operation for over forty years, we take great pride in our precision rental set-ups. Our staff is hard working, team-oriented, and very friendly. Come join our team!

Job Description:

We are currently looking for a full time luthier to assist with the maintenance of our rental instrument inventory. This includes set up and repair of all rental violins, violas and cellos.


Repair, set-up or making experience with bowed string instruments strongly preferred; other job experience requiring woodworking skills or fine detail orientation may be considered. Quick and accurate work is expected, as we are a high-volume shop with high standards. Tremendous attention to detail and ability to focus amidst a busy shop are essential!

Physical Requirements:

  • While performing the duties of this job, the employee is regularly required to talk and hear.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Able to perform repetitive motions with hands, wrists, and arms
  • Able to perform fine detail work
  • Able to sit for most of the day, but stand for periods of time
  • Able to carry multiple instruments at a time, and able to lift and/or move items over 25 pounds
  • Able to climb stairs, ladders, step stools with instruments in hand
  • Able to lift a violin or cello with clamps, possibly over head
  • Able to work with machines (bandsaws, sanders, grinders) and sharp tools

40 hrs/wk., Monday-Friday, daytime.

Benefits package includes health, dental, retirement savings with company match, and paid time off including vacation accruals.

Starting rate is $20/hour, with potential for growth within the department and the company.

Background check will be required.

Pay: From $20.00 per hour

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Johnson String Instrument is an equal opportunity employer.

Please forward all résumés and cover letters to: hires@johnsonstring.com

Johnson String Instrument
1029 Chestnut Street
Newton Upper Falls, MA 02464
Fax: 617. 527. 2684

Additional Resources

Carriage House Violins

Located in Newton, Massachusetts, Carriage House Violins is the instrument sales division of Johnson String Instrument.

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Whether searching for a job, learning about the "Mozart Effect," looking for a summer music camp, or choosing the right instrument string, you need look no further.

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Johnson String Project

A charitable foundation whose goal is to provide high-quality instruments to children who live in under-served communities and who are participating in El-Sistema-inspired programs in Massachusetts.

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Helpful "how to" videos and useful information about JSI and the products and services we offer.

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