Please read your contract carefully. It explains our rental payment and returns policies, our Rental Credit and Liability Damage Waiver programs, and other important information.
Rental fees must be paid until we receive your returned instrument. Returns may be completed in person at our Newton storefront or may be shipped to our warehouse. Please contact us for return instructions or to purchase a shipping label. Shipping costs are not covered by Johnson String Instrument.
Please ship packages to our warehouse:ATTN: JSI Rental Returns
Always renew or return your rental instrument by the date shown on your renewal notice. This date always indicates when we must receive the instrument or a renewal payment. The Liability Damage Waiver expires on this date. We send renewal notices at least one week before the payment due date. Late payments will result in a $10.00 fee per month overdue. We may automatically charge your credit card for a renewal if your rental is more than one month overdue and no payment arrangement has been made.
All repairs must be performed by Johnson String Instrument. If you live too far away to bring your instrument in, please call us for assistance. Most long-distance repairs are handled through shipping, but we do make periodic deliveries to some communities. We do not authorize outside repairs on our instruments. Please note that shipping charges are the customer’s responsibility.
Questions? Contact us
The Liability Damage Waiver will cover repair costs of broken strings, general wear and tear, and most damage within reasonable repair. In cases of accidentally destroyed instruments, the LDW covers the first incidence.
Destroyed Instruments: Destruction or loss of a second instrument will result in a damage fee being owed by the renter and loss of LDW coverage.
Heat Damage and Theft: Never leave your instrument in an unattended motor vehicle or in the trunk of a car (even while traveling). This can cause heat damage and/or theft, neither of which are covered by the LDW. Theft of a rental instrument is covered if the instrument is stolen from a secure location and a police report is submitted within 30 days of the incident.
Air Travel: Instruments damaged during air travel are not covered by the LDW. Please contact us for tips on how to best protect your instrument during air travel.
Loss and Intentional Damage: Instruments lost or intentionally damaged are not covered by the LDW.
Unauthorized Repairs: Repairs performed outside of Johnson String Instrument are not covered by the LDW. Never perform repairs to your rental instrument (string replacement excluded). Repairs performed by yourself or a third party may damage the instrument further. The LDW does cover repairs performed by our highly trained repair technicians. Please visit or contact us first if you believe your instrument is in need of repair.
Broken strings will be replaced at no charge as long as the rental instrument is covered by the LDW. Many customers decide to purchase an extra set of strings so that a broken string can be replaced in an emergency. After using a string from your replacement set, call us or visit our storefront, and we will provide you with a string from our rental stock. Please note that the rental string may differ from the purchased set. Customers may choose to buy strings that differ from the brands we use on our rental instruments. These strings must be purchased separately, but they are yours to keep in the event of an upgrade or exchange. If you have purchased a spare set of strings from us and need to change the size of your instrument, bring in any unused strings from your spare set — we will exchange your string set to match your new instrument’s size.
A portion of your rental payments can be applied toward the purchase of an instrument from Johnson String Instrument or Carriage House Violins. Renters may use 100% of the first year’s rental fees paid (excluding tax and insurance), and 20% of all subsequent rental fees paid. Rental Credit may not be used toward the purchase of bows, cases, electric instruments, or any instrument held on consignment at Johnson String Instrument or Carriage House Violins. Credit can only be applied toward the purchase of an instrument of greater or equal value. Rental Credit will be held on account for a maximum of two years following the close of a rental, after which it will be forfeited.
Located in Newton, Massachusetts, Carriage House Violins is the instrument sales division of Johnson String Instrument.
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A charitable foundation whose goal is to provide high-quality instruments to children who live in under-served communities and who are participating in El-Sistema-inspired programs in Massachusetts.
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