SHIPPING INFORMATION
Shipping rates were updated on February 16, 2012. Many of our Standard rates have been reduced! We still can offer competitive rates on all UPS ground and expedited packages even though UPS costs and fuel charges have increased dramatically.
GENERAL INFORMATION
Not only are our prices for strings, books, accessories, etc. competitive with those of much larger companies, but we pride ourselves on the speed with which we process orders. If ordered before 12PM EST on a weekday, most Standard orders for in-stock items (excepting instruments) will normally be shipped out that same day, or the next business day at the latest. Sales and rental instruments may require 3-5 business days to prepare before shipping, though we do our best to ship them out sooner. Standard orders ship via USPS (Post Office) or UPS Ground. We also offer Next Day and Second Day shipping via UPS.
RUSH SHIPPING
Please note that UPS does not deliver on Saturday or Sunday; a UPS Next Day Air order placed on Friday will arrive on Monday, and a 2nd Day Air order placed on Friday will arrive on Tuesday.
Note: Customers in Alaska or Hawaii must request shipping quotes at checkout.
ATTENTION INTERNATIONAL CUSTOMER
Shipping charges only apply to customers inside the continental USA. All other customers will be emailed a shipping cost for the order and Johnson String Instrument will wait for their approval before shipping. If an item is out of stock, your order upon payment approval will be processed and shipped in 1 package once all items are in stock.
RENTER SHIPPING INFORMATION
Instruments usually go out within five business days even during our busy season in autumn, though we do our best to ship them sooner. All orders within the continental US are shipped UPS unless otherwise requested. Those needing specific information about any aspect of shipping are welcome to call us at (800) 359-9351
COMBINATION SALES
If you order other items along with an item with a special shipping rate there will not be two shipping charges. The other items will be shipped along with the "special item" at no extra charge. If you live in the USA and 1 of the items is out of stock, you will not incur an additional shipping charge. We will ship the in-stock items immediately, and ship the backorder at our shipping expense as soon as it is available. If you live outside the USA, your order will ship in 1 package once all items are in stock.
TIMING
Small goods normally go out the same day (if received by 12 p.m. EST) or the next day (received after 12 p.m. EST) and will arrive one or two days later, if in the Northeast U.S., and approximately 5 days to Texas, California, etc. Violins and violas take approximately one week to arrive and cellos approximately ten days.
ORDER AMOUNT | STRINGS ONLY | CASES | INSTRUMENT STANDS
MUSIC STANDS | INSTRUMENTS AND BOWS | COMBINATION SALES
Please email or call us if you have questions: (800) 359-9351.
ORDER AMOUNT | STRINGS ONLY | CASES | INSTRUMENT STANDS
MUSIC STANDS | INSTRUMENTS AND BOWS | COMBINATION SALES