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Spring Cleaning Sale | through April 30 | Strings, Sheet Music, Books, Cases & More!

The Johnson Guarantee

Johnson String Instrument guarantees any instrument or bow purchased from our sales department for one year against defects in craftsmanship and materials. Proper instrument set-up, including bridge, sound post, fingerboard, and pegs, is guaranteed for one year from the time of purchase. Written appraisals are included with all instrument purchases. In order to ensure the purchaser’s complete satisfaction, Johnson’s will exchange any instrument in original condition toward an instrument of equal or greater value during the first year of purchase, regardless of the reason.

Please Note:

  • Any instrument or bow (with the exception of electric instruments, fretted instruments and "student bows") purchased at Johnson's, whether online or in our shop, comes with the same guarantees and trade-up policies.
  • Any returns made within 14 days of purchase will be honored with a full refund.
  • Returns must be in original condition.
  • Read all about our trade-in policy.
  • If you would like to try instruments or bows in one of our sales showrooms, please contact our sales staff to schedule an appointment.
  • To schedule an appointment or for more information, please contact our Sales Department at info@carriagehouseviolins.com or by phone at 617-262-0051. Please follow the prompts for instrument and bow sales.