The Johnson Guarantee

Johnson String Instrument guarantees any instrument or bow purchased from our sales department for one year against defects in craftsmanship and materials. Proper instrument set-up, including bridge, sound post, fingerboard, and pegs, is guaranteed for one year from the time of purchase. Written appraisals are included with all instrument purchases. In order to ensure the purchaser’s complete satisfaction, Johnson’s will exchange any instrument in original condition toward an instrument of equal or greater value during the first year of purchase, regardless of the reason.

Please note:

• Any instrument or bow (with the exception of electric instruments and "student bows") purchased at Johnson's, whether online or in our shop, comes with the same guarantees and trade-up policies. (Click here for details.)
• Any returns made within thirty days of purchase will be honored with a full refund.
• Returns must be in original condition.
• For more information, please contact our Sales Department at sales@johnsonstring.com or by phone at 800-359-9351.